We take great care to protect your information.

The Company of Master Jewellers Limited (“we”, “us”, “our” or “CMJ”) is committed to ensuring our website is secure for you to use and we take great care to protect your information.

This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us. Please note that this website provides links to other websites belonging to other organisations, which are provided for your convenience. This privacy policy only applies to this website. We would recommend that you read the Privacy statement for every website that you visit.

What information do we hold on you?

We collect details from you when you request a product, service, offers or news from us from our website, emails, telephone conversations, and written and verbal communication. The personal information we collect about you is as follows:

• name
• postal address, email address and telephone number.
• information on what companies within the Group you trade with
• occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to help us provide you with a product or services.

What do we do with the information?

We will use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested, and also for administration purposes:

• to process any orders you make
• provide the goods or services requested
• to confirm identification when you contact us
• to keep you informed of any news, special offers or promotions that we believe might be of particular interest to you
• to communicate with you in the event that any products or services you have requested are unavailable
• to keep you informed with business and industry updates
• for credit assessment
• to review the conduct of and to administer/operate your membership
• for statistical analysis, including automated techniques
• for record-keeping purposes
• for market research
• to track activity on our website
• to improve and monitor our service to you
• for the prevention of crime and fraud

We may contact you by post, email, telephone or fax for these purposes. You can opt out of receiving emails at any time by clicking the unsubscribe button at the bottom of the email. If you do not want to be contacted by post, telephone or fax, please contact us and we will update your preferences.

Disclosure of your information to service providers

In order to provide our products and services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf, such as mailing houses.

In these circumstances, we will ensure that your information is protected and used in accordance with this privacy policy. We may also disclose information to the investigating authorities such as the police, and customs and excise, or if required to do so by law.

Transfer of your information outside the European Union

We may need to transfer your personal data outside of the European Economic Area (EEA) in order to provide you with the services and products you require.

Some of these countries may not have laws that protect privacy rights as extensively as in the European Union. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is protected.

The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information you consent to these transfers for the purposes specified above.

The use of cookies

Cookies are small text files which are stored on your computer, mobile phone or device. Cookies may be placed on your device when you visit a website or open a marketing email.

The Company of Master Jewellers does not use cookies to collect personally identifiable information about you. We use cookies for a variety of reasons, such as to remember your preferences when you visit our sites, tailor your visit and monitor traffic to enable us to improve our sites.

We also set third-parties cookies to allow you to easily link to third parties you may be subscribed to, such as Twitter and YouTube. We do not control these cookies, but we check how these cookies might use your information before allowing them to be set on our sites. Please visit the third-parties’ websites for more information on these cookies.

Our members and partners may also set cookies when they direct you to our site.

Find out more information about our cookies.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function if you remove cookies from your browser.

How we protect your information

Personal data shall be subject to additional safeguards to ensure this data is processed securely. For example, we work hard to ensure data is encrypted when in transit and storage, and access to this data will be strictly limited to a minimum number of individuals and subject to confidentiality commitments.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to any of our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. When possible, encryption is used, both in transit and storage. Access controls within the organisation limit who may access information.

What to do if you do not wish to receive details of offers from us?

If you do not wish to receive marketing, promotions or news from us, you can opt-out at any time by clicking the relevant boxes on your membership profile page, by emailing info@masterjewellers.co.uk or by calling Membership Services on 01788 540250.

Please note that you may change your mind at any time by contacting us by any of the above methods.

Changing your personal information

If you believe that we are storing details relating to you that are incorrect then please update them on your membership profile page or alternatively contact us by emailing info@masterjewellers.co.uk or send us a letter at Somers House, 25 Somers Road, Rugby, CV22 7DG. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

Changes to this privacy policy

If we decide to change our privacy policy, we will post the changes on this page so that you are aware of the information we collect, how we use it and under what circumstances we disclose it.

A hard copy of the policy is available from The Company of Master Jewellers, Somers House, 25 Somers Road, Rugby, Warwickshire, CV22 7DG. Any revised policy will apply only to data collected after the new policy comes into effect.

Your rights to access your personal information

You have a right to receive a copy of the personal data that we hold about you. There will be a charge of £10 towards the cost of administration.

To obtain a copy of the personal information we hold on you, please write to the above address or email: info@masterjewellers.co.uk.

Sale of Business

If the Company of Master Jewellers Limited’s business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Your Consent

By submitting your personal information you consent to the use of that information as set out in this policy.

© The Company of Master Jewellers Limited. All rights reserved.