Consumer survey reveals jewellery sentiment insights

The National Association of Jewellers (NAJ) has published consumer research on the role of jewellery in the lives of UK customers, in whitepaper and research report format.

Profiling the opinions of more than 2,500 consumers, the market research was supported by the Company of Master Jewellers and the Goldsmiths’ Company, and is now available to download.

The report identifies key themes underpinning purchases such as “to celebrate or commemorate a relationship”, which is popular for both men (30%) and women (33%), and “to express love and/or commitment”, the most popular theme of all for men (31%). More popular themes for women buying jewellery were “a sale or good price” (43%), “on impulse or as a reward or treat” (31%) and “to complete an outfit or create a certain look” (23%).  

The research also identified that jewellery (17%) was behind electronics (50%) and concert/ theatre tickets (33%) when it came to the most enjoyable item to buy, and only one in ten consumers who had purchased jewellery in the past five years said that they have previously had a negative experience whilst making a jewellery purchase.

Included in the report is a table of buying sentiments for jewellers to apply to marketing activity, and opinion on how hard or soft each sentiment should be applied depending on the jeweller type, by Adam Jacobs, Chair of the NAJ Consumer Focus group who delivered the report.

Adam, Managing Director of Jacobs the Jewellers in Reading, said: “The results have shown specific emotions and messages that appear consistent across whatever sector we operate in. I can see the core sentiments expressed from a designer maker commission, to a bridal engagement ring purchase to a simple Valentine’s Day purchase.

“Sentiments such as, but not restricted to, expressing personal style, getting best value, collecting, showing love are relevant across the industry, though of course applied differently: a version of the maxim think global, act local.”

The consumer focus group that carried out the research activity in autumn 2019 included representatives from retailers, suppliers, trade press and other bodies in the jewellery industry.

Emmet Cummins, Managing Director of the CMJ, said: “The findings from this research should go some way to reassure retail jewellers. The fact that consumers associate jewellery with emotion and personal messaging has never meant more. At a time when people are looking to say thank you for a multitude of reasons, this is an opportunity for jewellery retailers to remind consumers that they are open and have the perfect gifts – whether that is to thank someone for their help or to celebrate a love that has strengthened over lockdown with the ultimate purchase of an engagement ring.”

The white paper on The Role of Jewellery in the Lives of UK Consumers is available to download.

A copy of the full report can be requested here.